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What are (Information Technology) IT Services?

(Information Technology) IT Services

(Information technology) IT services allow companies to access the technical tools and information they use for their operational processes and daily tasks. These services are frequently managed by teams with IT or IT backgrounds for organizations across many industries. Depending on an organization’s business type, the IT services team can consist of internal or external IT teams. For example, in the medical field, an IT team for a hospital can provide services that keep hospital databases operational and also easy to use for staff members. In a small business environment.

What is an IT service?

According to ITIL, an IT service is a means of delivering value to customers, facilitating the results they seek to achieve without taking ownership of specific costs and risks.

These clients are the leaders of the organization’s internal areas; the rest of the collaborators are the users.

Imagine the company “ABC” that has its internal IT area, the leaders of the areas of Human Resources, Marketing, Finance and Quality, among others, are the clients of the services provided by the IT Area, and the other collaborators of the organization are the users.

Whenever speaking in a service management context, the customer is the organization, and the provider is the internal IT area.


Most common IT services

  • Email
  • Telephony
  • Internet
  • Identity and Access
  • Impression
  • business applications

Some activities can be confused with services but do not add value to the business/customer.

That is, they are activities that are required to be able to provide the above services, for example:

  • infrastructure monitoring
  • Password reset
  • Warranty management
  • On-site support.

Examples of IT Services

Many IT services can benefit businesses and help them run smoothly and efficiently. Many of these services allow employees to interact with technology that enables them to perform tasks at work or communicate with each other. Therefore some of the most common types of IT services used in businesses are:

1. Cloud services

Cloud services offer many ways for business team members to interact with the technology they need. The cloud is a platform connected to the Internet to store and access information and programs. Because the cloud stores information instead of having it on a computer, team members can access and use it at home or in the office. Some cloud services may even run operating systems remotely, allowing team participants to apply inner commercial enterprise packages remotely without having to install them on their computers.

2. Voice over Internet Protocol (VoIP)

The voice-over-internet protocol is a messaging tool for businesses. VoIP allows team associates to make calls and send messages over the Internet instead of through a phone line. It helps internal long-distance communication for companies with offices in different locations. Therefore most VoIP services want to pay subscriptions, which businesses can use with traditional phone services or as an alternative.

3. Support solutions

Backup solutions protect data loss by storing copies of data on external hardware or online platforms such as a cloud service. Information backup services can help protect your company’s information in case of a problem, such as a power outage or system failure. So many information backup services include file backup, server backup and desktop backup. Therefore businesses can schedule automatic file backups to save the latest versions of the files they create to ensure data security.

4. Network security

Network security helps protect a company’s network from unauthorized access. It can create and issue access authorizations to those who need them. They also offer many other benefits to protect your system, including:

  • Firewall Construction
  • Installation of anti-virus software
  • Structure of virtual private networks (VPN)
  • Perform regular network reviews.

5. Tracking

It monitors your net, Internet traffic, computers, and other Internet-enabled devices. Intensive care enables IT teams, to track who is accessing their company information, whether any technology requires repairs, and whether any computers need software updates or modifications. Essentially, this IT service certifies that your team members have the tools and resources to complete their tasks.

6. Email services

Businesses and organizations use email for many communications. From individual messages and company-wide updates to customer relationships, email is essential to maintaining business relationships. Therefore IT teams can often monitor their company’s email accounts and recommend providers that fit their organization’s communication needs. IT email services can also be valuable in sales and marketing processes. So where IT teams work with sales and marketing professionals to maintain open communication with customers and prospects.

7. Presentation of information

It can provide data collection and monitoring reports on your organization’s information. So they can create accounts on topics such as technology usage and information storage to help you understand the effectiveness of your company’s current services. Therefore many organizations’ IT services provide software that helps streamline project and financial reporting. Information can also organize information to help you better understand your business and make crucial decisions.

8. Remote Support

Many computers can offer technical assistance remotely. For example, if one of your devices experiences a problem, IT services can access it over the Internet to troubleshoot and repair it. So remote support allows them to find and fix problems faster and apply them to multiple devices. Therefore includes most mobile devices. So having remote support-capable IT services can reduce the time it takes to update applications and correct technical errors. So your work can continue with minimal interruption.


IT service management is essential to guarantee the operation, adaptability and usefulness of the company’s technological and computer resources to obtain increasingly efficient processes and more motivated collaborators.

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